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Conditions of use

Terms and Conditions  

 

1.0 General Info

Welcome to our website!

Revolutionary sprl through its website OhLouLou.com ("we", "us" or "our") provides the services available on the OhLouLou.com to you subject to the following terms and conditions (the "Terms and Conditions").

By accessing or using OhLouLou.com, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

These terms may change over time and it is your responsibility to check regularly for any updates.

The content of the OhLouLou.com is for your general information only. The use of any information found on this website is entirely at your own risk, for which we shall not be liable. We do not provide any warranty or guarantee as to the performance, accuracy, completeness or suitability of the information found on this website.

We reserve the right to change at any time and without any previous notice the items offered on our website.

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2.0 Scope

These Terms and Conditions are a legal agreement between us and apply to your use of our website including the sale of our products. You must read and accept all the terms and conditions contained in this agreement prior to buying products from us.

Please also review our Shipping and Returns and Privacy Policy which form parts of these Terms and Conditions and further govern your interaction and visit to the OhLouLou.com.

If you have any questions regarding the website or these terms and conditions, you can contact us at

Revolutionary sprl

1150 Brussels, Belgium

E info@ohloulou.com

P +3228511105

VAT Reg. No: BE0633710106

 

3.0 Trademarks, Copyright, Intellectual Property

Oh Lou Lou! is a registered trademark and exclusive property of Revolutionary sprl, based in Brussels, Belgium and, as such, protected by international copyright and other intellectual property laws.

The use of this website grants you no right o­r license to reproduce the OhLouLou.com content or trademarks including design, layout, appearance, look and graphics of the website.

Nothing from this website may be copied, stored and/or disseminated without written permission of Revolutionary sprl.

 

4.0 Special Attention and Precautions

All of our products are handmade in small batches and affected by seasonal variability of the plant-based ingredients we source from our suppliers. This inevitably leads to slight differences in relation to consistency, appearance or smell between different batches.

The products contain no preservatives and some of the products melt on temperatures above 25° C (77°F) and as such are not suitable to be shipped to warm places.

It is your responsibility to check the product details and contact us if you live in warm place and think this may cause an issue.

Even organic and all-natural products can sometimes cause some allergic reactions. We will not be held liable for any outcomes of the usage of our products.  It is your responsibility to carefully check the ingredients before ordering, perform the skin patch test before use and discontinue use if irritation occurs.

You warrant that you will not purchase any product from us for use by a person (including yourself) who has previously suffered or experienced any reaction or intolerance to any product placed on the skin.

You also need to ensure that you use products by their use-by date listed on the packaging and follow the directions for use and precautions mentioned on the product label and on our website.

 

5.0 Sales Agreement

Everyone placing an order with Revolutionary sprl declares to agree with the Terms and Conditions.

Your order represents an offer by you to purchase items you selected.

All orders placed are subject to our acceptance. We reserve the right at all times and in our sole discretion to refuse to accept an order for any reason and without liability to you.

Orders may only be placed by individual customers purchasing products other than for resale. Wholesale customers should contact us direct at the above address/phone before placing an order.

After you have placed the order, we will send you an acknowledgement by email with your order number and details of the product you have ordered.

This email is only an acknowledgement of receipt and is not an acceptance of your order.

The acceptance of your order and a contract of sale between us will not take place until you have been advised the products you have ordered are available and these products have been paid for in full including any applicable charges.

The sales agreement is concluded between Revolutionary sprl and the adult customer, at the time we send the order confirmation.

Once an order has been submitted and payment received, no cancellations are permitted.

No payment shall be considered to have been received until we have received the full payment in cleared funds.

It is vitally important that you check carefully the products and quantities that you order from us. In case of error, you must pay for the eventual additional delivery costs..

 

6.0 Product Information

We try to make our product descriptions and photographs as clear and correct as possible.

Information about the products, such as dimensions and weights, is always indicative and colors in the photographs can slightly vary from the actual colors.  You can always obtain additional information about our range by contacting us.

At OhLouLou.com we do our best to avoid any errors, however occasionally there may be errors or omissions that relate to a product, pricing, offers or availability. We cannot be held liable for any omissions or errors and reserve the right to correct and/or cancel any orders affected.

 

7.0 Product prices

All our prices are in euro, including VAT and excluding shipping costs.

We reserve the right to change the prices on our website at any time and without notice.

The purchaser is responsible for all additional international customs/duties which may be relevant.

 

8.0 Payment

Online payment is free of charge for the customer. As soon as your payment is registered, we proced with preparing your order.

You confirm that the credit card that is being used is either yours or you are authorized to use it. All cardholders are subject to validation checks and authorization by the card issuer. In case the issuer of your card refuses to authorize payment we will not accept your order. Furthermore, we are not obliged to inform you of the reason for the refusal. You should note that your bank or card issuer may charge you as a result of our processing your credit /debit card payment in accordance with your order. OhLouLou.com has no responsibility for such charges.